{"id":10568,"date":"2024-04-06T22:45:57","date_gmt":"2024-04-06T20:45:57","guid":{"rendered":"https:\/\/allyouneat.com\/?page_id=10568"},"modified":"2026-08-22T00:28:54","modified_gmt":"2026-08-21T22:28:54","slug":"help-faq","status":"publish","type":"page","link":"https:\/\/allyouneat.com\/de\/help-faq\/","title":{"rendered":"Hilfe \/ FAQ"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Willkommen auf unserer kleinen Hilfe- und FAQ-Seite! Wir hoffen, dass sie die wichtigsten Fragen gut zusammenfasst. Wenn jedoch noch Fragen offen bleiben, schreibe uns einfach.<\/p>\n<p><\/p>\n<div class=\"wp-block-wpseopress-table-of-contents\"><nav>\n<ul>\n<li><a href=\"#shipping\">VERSAND<\/a>\n<ul>\n<li><a href=\"#strongwhere-does-gbl-ship-strong\">Wohin liefert GBL?<\/a><\/li>\n<li><a href=\"#strongtell-me-about-shipping-strong\">Erz\u00e4hlt mir etwas \u00fcber den Versand.<\/a><\/li>\n<li><a href=\"#strongwhen-will-my-order-ship-strong\">Wann wird meine Bestellung versandt?<\/a><\/li>\n<li><a href=\"#strongim-having-problems-with-the-tracking-strong\">Ich habe Probleme mit dem Tracking.<\/a><\/li>\n<li><a href=\"#stronghow-can-i-edit-my-shipping-address-strong\">Wie kann ich meine Lieferadresse \u00e4ndern?<\/a><\/li>\n<li><a href=\"#stronghow-can-i-change-the-country-i-am-sending-to-strong\">Wie kann ich das Land, in das ich versende, \u00e4ndern?<\/a><\/li>\n<li><a href=\"#strongwill-my-shipments-be-forwarded-if-i-move-strong\">Werden meine Sendungen weitergeleitet, wenn ich umziehe?<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#product\">PRODUKT<\/a>\n<ul>\n<li><a href=\"#stronghow-can-i-find-out-more-information-about-anbspa-hrefhttps-allyouneat-com-product-ultimate-face-cream-product-a-strong\">Wie kann ich mehr Informationen \u00fcber ein Produkterhalten?<\/a><\/li>\n<li><a href=\"#strongwhat-skin-types-is-all-you-neat-suitable-for-strong\">F\u00fcr welche Hauttypen ist ALL YOU NEAT. geeignet?<\/a><\/li>\n<li><a href=\"#strongwill-my-product-melt-dry-freeze-expire-etc-strong\">Wird mein Produkt schmelzen\/trocknen\/gefrieren\/verderben\/etc.?<\/a><\/li>\n<li><a href=\"#strongdo-you-test-on-animals-strong\">F\u00fchrt ihr Tierversuche durch?<\/a><\/li>\n<li><a href=\"#readhere\">Was kann ich au\u00dfer dem Kauf von Nachf\u00fcllpackungen oder des Abos noch tun, um Abfall zu vermeiden?<\/a><\/li>\n<li><a href=\"#strongcan-i-sell-the-products-on-my-own-site-strong\">Kann ich die Produkte auf meiner eigenen Website verkaufen?<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#gift-cards\">GESCHENKKARTEN<\/a>\n<ul>\n<li><a href=\"#stronghow-can-i-redeem-a-gift-card-strong\">Wie kann ich eine Geschenkkarte einl\u00f6sen?<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#returns-amp-exchanges\">AUTOMATISCHE NACHBESTELLUNG<\/a>\n<ul>\n<li><a href=\"#strongcan-i-skip-a-shipment-strong\">Kann ich eine Sendung auslassen?<\/a><\/li>\n<li><a href=\"#strongcan-i-change-the-address-of-a-particular-shipment-strong\">Kann ich die Adresse f\u00fcr eine bestimmte Sendung \u00e4ndern?<\/a><\/li>\n<li><a href=\"#strongwhat-if-i-run-out-of-all-you-neat-before-my-next-refill-cartridge-ships-strong\">Was passiert, wenn mir ALL YOU NEAT ausgeht, bevor mein n\u00e4chster Nachf\u00fcller geliefert wird?<\/a><\/li>\n<li><a href=\"#stronghow-do-i-stop-my-reorder-replenishment-strong\">Wie kann ich meine Nachbestellung\/Nachlieferung stoppen?<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#auto-reorder-refill\">R\u00dcCKSENDUNGEN &amp; UMTAUSCH<\/a>\n<ul>\n<li><a href=\"#strong-idguaranteewhat-do-you-mean-by-money-back-guarantee-strong\">Was meint ihr mit der Geld-zur\u00fcck-Garantie?<\/a><\/li>\n<li><a href=\"#stronghow-do-i-place-anbspa-hrefhttps-allyouneat-com-terms-cancellation-policy-return-or-exchange-a-strong\">Wie kann ich eine R\u00fcckgabe oder einen Umtausch vornehmen?<\/a><\/li>\n<li><a href=\"#stronghelp-i-cant-find-my-return-slip-strong\">Hilfe! Ich kann meinen R\u00fccksendeschein nicht finden.<\/a><\/li>\n<li><a href=\"#strongwhats-yournbspreturn-policy-strong\">Wie lauten Ihre R\u00fcckgabebedingungen?<\/a><\/li>\n<li><a href=\"#stronghow-long-does-it-take-to-process-a-return-strong\">Wie lange dauert die Bearbeitung einer R\u00fccksendung?<\/a><\/li>\n<li><a href=\"#strongwhat-should-i-do-if-i-receive-the-wrong-product-strong\">What should I do if I receive the wrong product?<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#billing\">BILLING<\/a>\n<ul>\n<li><a href=\"#strongwhen-will-my-credit-card-be-charged-strong\">When will my credit card be charged?<\/a><\/li>\n<li><a href=\"#strongcan-i-remove-a-saved-payment-method-strong\">Can I remove a saved payment method?<\/a><\/li>\n<li><a href=\"#strongwhat-forms-of-payment-do-you-accept-strong\">What forms of payment do you accept?<\/a><\/li>\n<li><a href=\"#strongdo-you-acceptnbspa-hrefhttps-allyouneat-com-privacy-policy-data-typepage-data-id3paypal-a-strong\">Do you accept\u00a0PayPal?<\/a><\/li>\n<li><a href=\"#strongwhat-can-i-do-if-my-payment-is-declined-strong\">What can I do if my payment is declined?<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#germanbeautylab-faq\">GERMANBEAUTYLAB FAQ<\/a>\n<ul>\n<li><a href=\"#stronghow-are-gbl-products-different-from-other-beauty-brands-strong\">How are GBL products different from other beauty brands?<\/a><\/li>\n<li><a href=\"#strongi-have-a-weird-question-and-i-want-to-talk-to-a-person-about-it-strong\">I have a weird question and I want to talk to a person about it.<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#order-questions\">ORDER QUESTIONS<\/a>\n<ul>\n<li><a href=\"#stronghow-can-i-update-my-order-strong\">How can I update my order?<\/a><\/li>\n<li><a href=\"#stronghow-can-i-check-the-status-of-my-order-strong\">How can I check the status of my order?<\/a><\/li>\n<li><a href=\"#strongcan-i-use-multiple-promo-codes-at-checkout-strong\">Can I use multiple promo codes at checkout?<\/a><\/li>\n<li><a href=\"#strongcan-i-use-a-promo-code-on-top-of-another-promotion-strong\">Can I use a promo code on top of another promotion?<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/nav><\/div>\n<p><\/p>\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n<p><\/p>\n<h2 id=\"shipping\" class=\"wp-block-heading\">VERSAND<\/h2>\n<p><\/p>\n<h3 id=\"strongwhere-does-gbl-ship-strong\" class=\"wp-block-heading\"><strong>Wohin liefert GBL?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">GBL currently ships ALL YOU NEAT. to all member states of the European Union, some other European countries, USA, Canada and also to some Asian countries.<br \/>We are working on bringing ALL YOU NEAT. everywhere around the world. Send us an email to\u00a0<a href=\"mailto:joy@allyouneat.com\">joy@allyouneat.com<\/a>\u00a0to let us know where you live!<\/p>\n<p><\/p>\n<h3 id=\"strongtell-me-about-shipping-strong\" class=\"wp-block-heading\"><strong>Erz\u00e4hlt mir etwas \u00fcber den Versand.<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">We offer currently one shipping speed, the reliable shipping with DHL.<br \/>The shipping (3-12 business days) is for you indeed free.<\/p>\n<p><\/p>\n<h3 id=\"strongwhen-will-my-order-ship-strong\" class=\"wp-block-heading\"><strong>Wann wird meine Bestellung versandt?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Here\u2019s how it works: you order, we process, then we ship.Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm CET are processed the next business day). Then one of our carriers takes it from there. You\u2019ll get a shipment notification email with a tracking number as soon as your package ships.<\/p>\n<p><\/p>\n<h3 id=\"strongim-having-problems-with-the-tracking-strong\" class=\"wp-block-heading\"><strong>Ich habe Probleme mit dem Tracking.<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn\u2019t updating or working at all, please reach out to us as soon as you can via shop@allyouneat.com. We can give you the inside info.<\/p>\n<p><\/p>\n<h3 id=\"stronghow-can-i-edit-my-shipping-address-strong\" class=\"wp-block-heading\"><strong>Wie kann ich meine Lieferadresse \u00e4ndern?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">If your order is shipping to an incorrect address, please email shop@allyouneat.com.<br \/>You can always edit and add shipping addresses under your account \u2013\u00a0<a href=\"https:\/\/allyouneat.com\/de\/my-account\/\"><strong>My Profile<\/strong><\/a>.<\/p>\n<p><\/p>\n<h3 id=\"stronghow-can-i-change-the-country-i-am-sending-to-strong\" class=\"wp-block-heading\"><strong>Wie kann ich das Land, in das ich versende, \u00e4ndern?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">To change the country you\u2019re shipping to, just click the little world icon on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).<\/p>\n<p><\/p>\n<h3 id=\"strongwill-my-shipments-be-forwarded-if-i-move-strong\" class=\"wp-block-heading\"><strong>Werden meine Sendungen weitergeleitet, wenn ich umziehe?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">DHL does provide a mail forwarding service, but we can only guarantee delivery to the shipping address we have on file. The reorder reminder email we send you before processing each reorder shipment displays the option to change your shipping address, but changes can be made at any time from your\u00a0<a href=\"https:\/\/allyouneat.com\/de\/my-account\/\"><strong>account page<\/strong><\/a>.<\/p>\n<p><\/p>\n<h2 id=\"product\" class=\"wp-block-heading\">PRODUKT<\/h2>\n<p><\/p>\n<h3 id=\"stronghow-can-i-find-out-more-information-about-anbspa-hrefhttps-allyouneat-com-product-ultimate-face-cream-product-a-strong\" class=\"wp-block-heading\"><strong>How can I find out more information about a\u00a0<a href=\"https:\/\/allyouneat.com\/de\/product\/ultimate-face-cream\/\">product<\/a>?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">You can learn all about our products on their individual\u00a0<a href=\"https:\/\/allyouneat.com\/de\/shop\/\">product pages<\/a>. If you have any other questions or thoughts, let us know by emailing\u00a0shop@allyouneat.com.<\/p>\n<p><\/p>\n<h3 id=\"strongwhat-skin-types-is-all-you-neat-suitable-for-strong\" class=\"wp-block-heading\"><strong>F\u00fcr welche Hauttypen ist ALL YOU NEAT. geeignet?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Our product is appropriate for all skin types: they\u2019re dermatologist tested, hypoallergenic, non-irritating and paraben free.<\/p>\n<p><\/p>\n<h3 id=\"strongwill-my-product-melt-dry-freeze-expire-etc-strong\" class=\"wp-block-heading\"><strong>Wird mein Produkt schmelzen\/trocknen\/gefrieren\/verderben\/etc.?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product\u2019s efficacy, though it may result in a thicker or thinner texture.While the product doesn\u2019t have a formal expiration date, it is generally recommended that it be used within 3 years of manufacture or 12 months after opening for best product quality\u2026but we think you\u2019ll love it so much that this won\u2019t even be an issue. \ud83d\ude09<\/p>\n<p><\/p>\n<h3 id=\"strongdo-you-test-on-animals-strong\" class=\"wp-block-heading\"><strong>F\u00fchrt ihr Tierversuche durch?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">No, we don\u2019t! The GBL office often hosts animal visitors (a Labrador named Lotti and a Bologna Zwetna named Maggy), and we wouldn\u2019t think of testing on them or any of their pals.<\/p>\n<p><\/p>\n<h3 id=\"readhere\" class=\"wp-block-heading\"><strong id=\"what-else-can-i-do-en\">Besides buying\u00a0<a href=\"https:\/\/allyouneat.com\/de\/product\/face-cream-refill\/\" data-type=\"product\" data-id=\"189\">refills<\/a>\u00a0or ordering the auto-replenishment \u2013 what else can I do to reduce waste<\/strong>?<\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Thank you for that great question. Lets answer it straight \u2013 send your empty refills back to us! We will care for their proper recycling. And we will thank you for helping us doing more in reducing waste that\u2019s choking this our planet \u2013 with giving you 20% off of your next purchase with us.<br \/>And we will do that any time you return your empty cartridges to us.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">1. You send your empty cartridges to us by mail. (Collect a few to save on cost for sending and reduce the carbon footprint further.) Using this address:<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">GERMANBEAUTYLAB GmbH &amp; Co. KG<br \/>Wilhelm-Blos-Strasse 33<br \/>12623 Berlin, Germany<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">2. We do match your sender address and name with your user account. (Yes. In order to use that offer, you do need to have an account with us.)<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">3. We are going to send the 20% discount code with e-mail to you. (You\u2019re free to use it for whatever you wish. Go crazy!)<\/p>\n<p><\/p>\n<h3 id=\"strongcan-i-sell-the-products-on-my-own-site-strong\" class=\"wp-block-heading\"><strong>Kann ich die Produkte auf meiner eigenen Website verkaufen?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Unfortunately, your purchase of ALL YOU NEAT. products is only for your personal use. By purchasing ALL YOU NEAT. products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use. If you are interested in collaborating, just drop us an e-mail on shop@allyouneat.com and we will most probably find a way to make you happy.<\/p>\n<p><\/p>\n<h2 id=\"gift-cards\" class=\"wp-block-heading\">GESCHENKKARTEN<\/h2>\n<p><\/p>\n<h3 id=\"stronghow-can-i-redeem-a-gift-card-strong\" class=\"wp-block-heading\"><strong>Wie kann ich eine Geschenkkarte einl\u00f6sen?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Lucky you \ud83d\ude42 Just add the GIFT CARD code during the checkout process or in your\u00a0<a href=\"https:\/\/allyouneat.com\/de\/cart\/\">bag<\/a>.<\/p>\n<p><\/p>\n<h2 id=\"returns-amp-exchanges\" class=\"wp-block-heading\">AUTOMATISCHE NACHBESTELLUNG<\/h2>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Select \u201cSubscription\u201d when purchasing a <a href=\"https:\/\/allyouneat.com\/de\/product\/face-cream-refill\/\" data-type=\"product\" data-id=\"189\">refill cartridge<\/a>, to have us automatically ship it to you.<\/p>\n<p><\/p>\n<h3 id=\"strongcan-i-skip-a-shipment-strong\" class=\"wp-block-heading\"><strong>Kann ich eine Sendung auslassen?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Yup. If you don\u2019t need an upcoming shipment, you can\u00a0change your ship date\u00a0from your\u00a0<a href=\"https:\/\/allyouneat.com\/de\/my-account\/\"><strong>account page<\/strong><\/a>\u00a0or you klick on the link in the reminder email that we send to you before every upcoming shipment.<\/p>\n<p><\/p>\n<h3 id=\"strongcan-i-change-the-address-of-a-particular-shipment-strong\" class=\"wp-block-heading\"><strong>Kann ich die Adresse f\u00fcr eine bestimmte Sendung \u00e4ndern?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Yup. If you traveled for example and want us to ship the next refill cartridge to your current location, you can change your shipping address from your\u00a0<a href=\"https:\/\/allyouneat.com\/de\/my-account\/\"><strong>account page<\/strong><\/a>\u00a0or you klick on the link in the reminder email, that we send to you few days before every upcoming shipment. Same if you forgot to bring your ALL YOU NEAT. along. We will happily helping you out. Please note, that the shipping time might differ from what you\u2019re used to.<\/p>\n<p><\/p>\n<h3 id=\"strongwhat-if-i-run-out-of-all-you-neat-before-my-next-refill-cartridge-ships-strong\" class=\"wp-block-heading\"><strong>Was passiert, wenn mir ALL YOU NEAT ausgeht, bevor mein n\u00e4chster Nachf\u00fcller geliefert wird?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">You can have your reorder ship sooner by\u00a0changing your ship date from your\u00a0<a href=\"https:\/\/allyouneat.com\/de\/my-account\/\"><strong>account page<\/strong><\/a>.<\/p>\n<p><\/p>\n<h3 id=\"stronghow-do-i-stop-my-reorder-replenishment-strong\" class=\"wp-block-heading\"><strong>Wie kann ich meine Nachbestellung\/Nachlieferung stoppen?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Go to your\u00a0<a href=\"https:\/\/allyouneat.com\/de\/my-account\/\"><strong>account page<\/strong><\/a>.<br \/>Choose stop reorder.<br \/>Don\u2019t go!<\/p>\n<p><\/p>\n<h2 id=\"auto-reorder-refill\" class=\"wp-block-heading\">R\u00dcCKSENDUNGEN &amp; UMTAUSCH<\/h2>\n<p><\/p>\n<h3 id=\"strong-idguaranteewhat-do-you-mean-by-money-back-guarantee-strong\" class=\"wp-block-heading\"><strong id=\"guarantee\">Was meint ihr mit der Geld-zur\u00fcck-Garantie?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">We\u2019re so sure you\u2019ll love our awesome ALL YOU NEAT. skin care that we\u2019ll refund you the purchase price in full if you don\u2019t. We ask that you get in touch within 30 days of your purchase if there is anything you do not love unconditionally.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">GERMANBEAUTYLAB GmbH &amp; Co. KG <br \/>Wilhelm-Blos-Strasse 33 <br \/>12623 Berlin, Germany<br \/>Phone: +49 (0) 15252 888 354 <br \/>E-Mail: shop@allyouneat.com<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">This voluntary guarantee exists independently of the legal right of withdrawal and has no influence on it.<\/p>\n<p><\/p>\n<h3 id=\"stronghow-do-i-place-anbspa-hrefhttps-allyouneat-com-terms-cancellation-policy-return-or-exchange-a-strong\" class=\"wp-block-heading\"><strong>How do I place a\u00a0<a href=\"https:\/\/allyouneat.com\/de\/terms-cancellation-policy\/\">return or exchange<\/a>?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">We\u2019re sorry you didn\u2019t love your ALL YOU NEAT. Please reach out to\u00a0shop@allyouneat.com\u00a0with your order number and the products you\u2019d like to exchange or return, and we\u2019ll take care of the rest.<\/p>\n<p><\/p>\n<h3 id=\"stronghelp-i-cant-find-my-return-slip-strong\" class=\"wp-block-heading\"><strong>Help! I can\u2019t find my return slip<\/strong>.<\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Don\u2019t worry. ALL YOU NEAT. packages don\u2019t include return slips. Just reach out to\u00a0shop@allyouneat.com\u00a0and we\u2019ll help you place your return or exchange.<\/p>\n<p><\/p>\n<h3 id=\"strongwhats-yournbspreturn-policy-strong\" class=\"wp-block-heading\"><strong>Wie lauten Ihre R\u00fcckgabebedingungen?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">All returns must be processed within 30 days of receiving the order. Order number must be provided to place a return. The shipping costs back to us for a return and full refund of purchase price are to be paid by you. We believe that\u2019s just fair, as we were happily paying for your shipment when sending the shipment to you.You will be refunded in full to your original form of payment. Please note, your duty charges (where applicable) are not refunded. Email us at\u00a0shop@allyouneat.com\u00a0and we\u2019ll help you place the return.This voluntary guarantee exists independently of the legal right of withdrawal and has no influence on it.<\/p>\n<p><\/p>\n<h3 id=\"stronghow-long-does-it-take-to-process-a-return-strong\" class=\"wp-block-heading\"><strong>Wie lange dauert die Bearbeitung einer R\u00fccksendung?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Credit card refunds usually take 10-12 business days to appear on your statement.<\/p>\n<p><\/p>\n<h3 id=\"strongwhat-should-i-do-if-i-receive-the-wrong-product-strong\" class=\"wp-block-heading\"><strong>What should I do if I receive the wrong product?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">If you received a product different from the one that you ordered, sorry about that! Please contact us at\u00a0shop@allyouneat.com\u00a0and we\u2019ll be sure to get you the product you ordered.<\/p>\n<p><\/p>\n<h2 id=\"billing\" class=\"wp-block-heading\">BILLING<\/h2>\n<p><\/p>\n<h3 id=\"strongwhen-will-my-credit-card-be-charged-strong\" class=\"wp-block-heading\"><strong>When will my credit card be charged?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Your credit card will be charged as soon as your order is accepted and processed.<\/p>\n<p><\/p>\n<h3 id=\"strongcan-i-remove-a-saved-payment-method-strong\" class=\"wp-block-heading\"><strong>Can I remove a saved payment method?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Of course! You can make this change on your\u00a0<a href=\"https:\/\/allyouneat.com\/de\/my-account\/\"><strong>account page<\/strong><\/a>. If you need help, email us at\u00a0shop@allyouneat.com.<\/p>\n<p><\/p>\n<h3 id=\"strongwhat-forms-of-payment-do-you-accept-strong\" class=\"wp-block-heading\"><strong>What forms of payment do you accept?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">We accept\u00a0<a href=\"https:\/\/allyouneat.com\/de\/privacy-policy\/\" data-type=\"page\" data-id=\"3\">Visa, MasterCard, Paypal, Alipay, WeChat Pay and debit cards<\/a>. Unfortunately, we cannot accept checks or money orders. Occasionally we do accept vintage cars in exchange though. \ud83d\ude09<\/p>\n<p><\/p>\n<h3 id=\"strongdo-you-acceptnbspa-hrefhttps-allyouneat-com-privacy-policy-data-typepage-data-id3paypal-a-strong\" class=\"wp-block-heading\"><strong>Do you accept\u00a0<a href=\"https:\/\/allyouneat.com\/de\/privacy-policy\/\" data-type=\"page\" data-id=\"3\">PayPal<\/a>?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Yes we do! For your convenience, we accept\u00a0<a href=\"https:\/\/www.paypal.com\/\" target=\"_blank\" rel=\"noopener\">PayPal<\/a>\u00a0and all major credit and debit cards.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Having particular questions? Please write to\u00a0shop@allyouneat.com.<\/p>\n<p><\/p>\n<h3 id=\"strongwhat-can-i-do-if-my-payment-is-declined-strong\" class=\"wp-block-heading\"><strong>What can I do if my payment is declined?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Oh no! Here are a few things to check if your payment didn\u2019t go through: Check that your card\u2019s billing details (such as the security code and billing address) match what you\u2019ve entered into our system.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Is your card expired?<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Your card issuer may have declined your payment. They don\u2019t tell us the reason for this, so it\u2019s best to check with them before trying your card again. If none of these apply, please contact us at\u00a0shop@allyouneat.com. We\u2019re happy to help!<\/p>\n<p><\/p>\n<h2 id=\"germanbeautylab-faq\" class=\"wp-block-heading\">GERMANBEAUTYLAB FAQ<\/h2>\n<p><\/p>\n<h3 id=\"stronghow-are-gbl-products-different-from-other-beauty-brands-strong\" class=\"wp-block-heading\"><strong>How are GBL products different from other beauty brands?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Our products reflect our belief that beauty should be chic, fun, easy and personal. The ALL YOU NEAT.\u00a0formula\u00a0is designed to live with you, not on you, and enhance what you already have. ALL YOU NEAT. represents style, happiness and freedom, and is the result of years of recommendations from the coolest guys on the planet.<\/p>\n<p><\/p>\n<h3 id=\"strongi-have-a-weird-question-and-i-want-to-talk-to-a-person-about-it-strong\" class=\"wp-block-heading\"><strong>I have a weird question and I want to talk to a person about it.<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">We\u2019ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at\u00a0shop@allyouneat.com. Don\u2019t worry\u2014we check it constantly.<\/p>\n<p><\/p>\n<h2 id=\"order-questions\" class=\"wp-block-heading\">ORDER QUESTIONS<\/h2>\n<p><\/p>\n<h3 id=\"stronghow-can-i-update-my-order-strong\" class=\"wp-block-heading\"><strong>How can I update my order?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Please email us at\u00a0shop@allyouneat.com\u00a0as soon as possible if you would like to change (or even cancel) your order. Our fulfillment center processes orders quickly, but we\u2019ll do our best to process your request to your satisfaction.<\/p>\n<p><\/p>\n<h3 id=\"stronghow-can-i-check-the-status-of-my-order-strong\" class=\"wp-block-heading\"><strong>How can I check the status of my order?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">You can view order status on your\u00a0<a href=\"https:\/\/allyouneat.com\/de\/my-account\/\"><strong>account page<\/strong><\/a>, which will be updated as soon as you are charged for your shipment and again once your order ships.<\/p>\n<p><\/p>\n<h3 id=\"strongcan-i-use-multiple-promo-codes-at-checkout-strong\" class=\"wp-block-heading\"><strong>Can I use multiple promo codes at checkout?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">You can use one promo code per order. If you were gifted several gift vouchers or if you\u2019ve encountered two valid\u00a0<a href=\"https:\/\/allyouneat.com\/de\/en\/\">ALL YOU NEAT.<\/a>\u00a0promo codes during your travels through the internet, please choose the one you want to use more for every particular purchase.<\/p>\n<p><\/p>\n<h3 id=\"strongcan-i-use-a-promo-code-on-top-of-another-promotion-strong\" class=\"wp-block-heading\"><strong>Can I use a promo code on top of another promotion?<\/strong><\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">You can use a promo code along with\u00a0<a href=\"https:\/\/allyouneat.com\/de\/terms-conditions\/\" data-type=\"page\" data-id=\"10598\">free shipping<\/a>. If other offers are advertised on the website without a code, they will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we\u2019ll apply the better deal.<\/p><!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"<p>Welcome to our little Help and FAQ page! We hope that it summarizes the most important questions well. However, if any questions remain unanswered, just write to us. \u00a0 SHIPPING Where does GBL ship? GBL currently ships ALL YOU NEAT. to all member states of the European Union, some other European countries, USA, Canada and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10568","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/allyouneat.com\/de\/wp-json\/wp\/v2\/pages\/10568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allyouneat.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allyouneat.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allyouneat.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allyouneat.com\/de\/wp-json\/wp\/v2\/comments?post=10568"}],"version-history":[{"count":0,"href":"https:\/\/allyouneat.com\/de\/wp-json\/wp\/v2\/pages\/10568\/revisions"}],"wp:attachment":[{"href":"https:\/\/allyouneat.com\/de\/wp-json\/wp\/v2\/media?parent=10568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}